What you need before you start
- You are logged into https://www.kismet.healthcare/
- If you're using the Kismet app on your mobile, go to this article instead.
- A file of your receipt (photo, PDF, or image)
- The name of the provider you bought from
- The date you made the purchase
- If your claim is $250 or more: proof that you have already paid (more on this in Step 4)
Step 1 — Go to your Reimbursements tab
- Go to kismet.healthcare and log in.
- Click Reimbursements in the top navigation.
You will see a list of your past claims. Each claim shows the provider, amount, and status.
Step 2 — Start a new claim
Click the New claim button in the top right of the screen.
Step 3 — Upload your receipt and fill in the details
A form will open. Upload your receipt by clicking the upload area or dragging a file onto it.
Once your receipt is uploaded, click Submit.
Kismet will read your receipt and fill in the items, provider, and date. A message will show while this is running. Once it is done, check the details and fix anything that looks wrong.
Before you move on, make sure these are correct:
- Items — what you bought and how much each cost
- Provider — who you bought from
- Purchase date — when you made the purchase
You can add or remove items before you submit.
Step 4 — Add proof of payment (for claims of $250 or more)
If your claim is $250 or more, you need to show that you have already paid. Kismet will let you know if this step applies to you.
You can do this in one of three ways:
- Upload a file — such as a bank statement or payment confirmation email
- Tick the checkbox — to confirm the receipt has proof
- Nothing extra needed — some receipts already show the payment was made. If Kismet detects this, it will skip this step for you.
If you have not met this requirement, you will see a message telling you what to do. The Submit button will guide you if anything required is missing.
Step 5 — Agree to the declaration
Before you can submit, you will need to tick a box to confirm that:
- You paid for this yourself
- It fits within your NDIS plan
- The details you have entered are correct
- You know the claim may be checked
Tick the box, then click Submit.
Step 6 — You're done
Your claim has been sent to the Kismet team. You will see it in your Expenses tab with an Received status while the team reviews it.
What happens after you submit?
The Kismet team will look at your claim. If they need you to make changes, you will get a notification. The claim will show a Changes requested status in your Expenses tab.
Click the claim to see what needs to change. Make your updates, then submit again.
Once your claim is approved, the status will change to Approved.
Not ready to submit yet?
Your claim will be saved as a draft. You can find it in your Expenses tab and finish it later.
Submitting for someone else
If you are a support coordinator or carer, you can submit on behalf of a participant. Select the participant's plan from the dropdown at the top of the screen and follow the same steps above.
Need help?
Talk to your support coordinator or reach out to the Kismet team if you have questions about what you can claim.