🖤 Why can't I view any invoice?
🖤 I am a nominee. Why can't I view the participant's invoice?
🖤 I am a service provider - why can't I check if my invoices have been paid?
🖤How can I change my invoice approval method?
🖤 What happens if I reject?
🖤 How can I check what approval method I am on?
🖤 Why can't I see an invoice?
-
Invoice Under Review: The invoice has likely been submitted and is currently under review by your plan manager. Invoices will only appear once plan manager begins the process of processing the invoice.
🖤 I am a nominee. Why can't I view the participant's invoice?
- Permission may not set up: Contact the participant's plan manager directly to help you gain invoice approval permissions.
🖤 I am a service provider - why can't I check if my invoices have been paid?
Currently, service providers cannot view invoice statuses via Kismet. The invoice has likely been submitted and is currently under review by the participant's plan manager. If it is taking longer than expected and you would like to follow up, please contact the plan manager directly.
🖤How can I change my invoice approval method?
Please contact your plan manager directly to update your invoice approval method.
🖤 What happens if I reject?
If you reject an invoice, it will not be processed. Please contact your Plan Manager promptly to provide a reason for the rejection so they can address the issue.