As a participant in the NDIS, you may have heard the term 'My NDIS Contact' and wondered who this is and how to get in touch with them. This contact person is a key part of your NDIS journey, and knowing how to connect with them is essential for managing your plan effectively.
Who is 'My NDIS Contact'?
'My NDIS Contact' is the person or organisation responsible for supporting you with your NDIS plan and connecting you with the right services. They can also confirm if a service is in-line with your plan. This is not a single person for all participants, but rather a role that can be filled by one of the following:
- A Local Area Coordinator (LAC): LACs work with participants aged 9 to 64 to help them understand and use their NDIS plan, connect with mainstream and community services, and prepare for their plan reviews.
- An Early Childhood Partner: These partners work with children younger than 9 and their families to provide early intervention support.
- An NDIA Planner: In some cases, particularly in areas without a Local Area Coordinator or Early Childhood Partner, an NDIA planner from the National Disability Insurance Agency (NDIA) may be your primary contact.
Your 'My NDIS Contact' is there to help you understand your plan and how to best use your funding to achieve your goals.
How to Find Out Who 'My NDIS Contact' Is
Finding out who your specific contact is can be done in a few different ways:
- Check the Front Page of Your NDIS Plan: The name and phone number of your 'My NDIS Contact' are typically listed on the front page of your NDIS plan document.
- Use the NDIS Myplace Participant Portal: If you have access to the NDIS Myplace Portal, you can find information about your plan, including details of your NDIS contact.
-
Use the NDIS 'Offices and Contacts' Tool: The NDIS website has a handy tool that allows you to search for local offices and partner organisations by entering your postcode. While this may not tell you the name of your specific contact, it can help you find the local office you should be connected with.
🔗 NDIS Website
How to Contact 'My NDIS Contact'
Once you've identified who your contact is, here are the best ways to get in touch:
- Phone: The most direct way to contact your NDIS contact is by phone. Their number should be on the front of your plan.
- Email or Webchat: The NDIS also offers general enquiry options via their website, including email forms and live webchat, which can be useful for general questions.
- Visit a Local Office: If you prefer face-to-face communication, you can find the address of your local NDIS office or partner organisation using the search tool on the NDIS website. It's always a good idea to call ahead to confirm their operating hours.
What if you can't find your contact details?
If you are unable to locate the details of your 'My NDIS Contact', or if you have a general enquiry about the NDIS, you can always contact the NDIA directly. The NDIA's general enquiry phone number is 1800 800 110.
Knowing who your 'My NDIS Contact' is and how to get in touch is a crucial step in confidently managing your NDIS plan and getting the support you need to live your best life.