Discussing your supports
You can gain manual approval from a NDIS Delegate to include a particular support in your plan that may not be approved automatically.
To do this you can:
- Contact your ‘My NDIS contact’ which is listed on your NDIS plan
- Send an email to enquiries@ndis.gov.au
Submitting Your Request
You can submit your funding request through your Early Childhood Partner, Local Area Coordinator (LAC), NDIS Planner/Delegate, or your myplace portal. The myplace portal is usually considered the best option as you can securely upload documents and track the progress of the request.
Whilst you can discuss your request over the phone, submitting the request via the phone is not an option.
Supportive Evidence
You may be required to provide Supportive Evidence when submitting a request to have a particular support funded through your NDIS plan. This evidence, such as a report from an Allied Health Professional, should demonstrate how the support meets the following NDIS criteria:
- It directly relates to your impairment(s) that meet the disability or early intervention requirements.
- It aligns with your individual goals and aspirations.
- It promotes your social and/or economic participation.
- It represents value for money, meaning:
- the cost of the support is similar to or cheaper than alternative options that can provide you with the same outcome (NDIS Supports for Participants Rule 3.1(a)); and/or
- purchasing the support is likely to reduce the costs of funding for other supports in the long term (NDIS Supports for Participants Rule 3.1(c)).
- It is effective and beneficial for you.
- It helps to maintain your existing informal supports
- It is an NDIS-approved support.
For more detailed information about the "reasonable and necessary" criteria, please visit Our Guideline - Reasonable and Necessary supports. You can also refer to the NDIS Operational Guidelines for further guidance.