Sometimes, there might be a different item or service you'd prefer to use instead of something already funded in your NDIS plan. In some specific situations, the NDIS allows you to swap a support for another – this is called a replacement support.
What Is a Replacement Support?
A replacement support is an item, service, or piece of equipment that you use instead of one or more supports already approved in your NDIS plan. It’s not something extra – it’s a substitute that must meet specific rules to be approved.
What Are the Rules?
To be approved as a replacement support, it must:
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Replace an existing NDIS support in your plan (not be additional)
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Meet your disability support needs
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Help you just as much – or more – than the original support
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Cost the same or less than what it's replacing
📌 Important: Your total funding won’t increase – the replacement simply uses the same budget already approved in your plan.
What Can Be Considered a Replacement?
Only certain items can be considered as replacement supports. These include:
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Standard household items (e.g. washing machine, dryer, dishwasher)
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Smartwatches
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Tablet devices
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Smartphones
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Accessibility or communication apps
If the item or service you’d like to use isn’t on this list, unfortunately, it can’t be approved as a replacement.
How To Apply For a Replacement Support?
If you’d like to request a replacement support, either you or your authorised representative will need to provide a few details to the NDIS.
What You’ll Need to Do
You can apply by:
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Filling out the Application for a Replacement Support form on the NDIS website
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Or, sharing the same details via email or phone
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You can also call the NDIS directly on 1800 800 110 for help with your application
📋 What Information You’ll Need to Provide
When applying, make sure you include:
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A description of the replacement support (what it is and how much it costs)
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Which NDIS support(s) in your plan it will be replacing
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Why you believe the new support will work the same or better for your needs
💬 Need Help?
If you’re not sure whether something you’re considering can be approved as a replacement support, please reach out to the NDIS directly.