🖤 This guide is for participants or nominees who would like guidance in viewing any invoices submitted to their plan manager.

This guide covers:

View Invoice via the app
Invoice Statuses
Invoice FAQs
- I am a participant or have invoice permissions as a carer or support coordinator - why can't I view any invoice?
- I am a service provider - why can't I check if my invoices have been paid?

Before you start

Important note: Service providers will NOT be able to view the status of their invoices via Kismet, please contact the participant's plan manager.
Invoices will only be available if the participant's plan manager uses Kismet to manage their plans.

View invoice via the app

Open the Kismet app and tap Budgets in the bottom navigation menu
Check that you are on the correct plan.
Scroll down to the Invoices section and see statuses here.

Invoice Statuses

See below to understand what each status means.

Status	Description
Approved	The invoice has been received by your plan manager and has been approved. Click here on more information on how to approve invoices.
Rejected	The invoice has been received by your plan manager and has been rejected by either the participant, authorised contact, or by the plan manager.
Payment Pending	The invoice is being processed by your plan manager.
Paid	The invoice has been paid to the service provider or reimbursed to the participant.

Invoice FAQs

I am a participant - why can't I view any invoice?

There could be a few reasons:

Invoice Under Review: The invoice has likely been submitted and is currently under review by your plan manager. Invoices will only appear after the service provider has sent them to the plan manager, and they have been reviewed for compliance to ensure they meet the necessary standards.

If it is taking longer than usual, please reach out to your plan manager directly for an update.

I am a support coordinator or contact with invoice approval authorisation - why can't I view the participant's invoice?

Permission may not set up: Contact the participant's plan manager directly to help you gain invoice approval permissions.

I am a service provider - why can't I check if my invoices have been paid?

Currently, service providers cannot view invoice statuses via Kismet. The invoice has likely been submitted and is currently under review by the participant's plan manager. If it is taking longer than expected and you would like to follow up, please contact the plan manager directly.