🖤 This guide is for any participants or primary carers working with a Plan Manager that uses Kismet.

This article goes through:

• Approving invoices using Kismet app
• Approving invoices via email 
• Invoice Approval FAQ

Before you start

• This is only available for participants or nominees working with a plan manager that uses Kismet.
• Your plan manager will have set your invoice approval method to one of the following:
  • Kismet app: Push notification each time a new invoice requires approval. This can be actioned within the app. 
  • Email: Email notification each time a new invoice requires approval. This can be actioned on the email. 
  • SMS: Email notification each time a new invoice requires approval. This can be actioned on the email. 
  • None: No notifications will be sent and invoices will be approved automatically. 

Note: Invoices currently cannot be approved via kismet.healthcare 

Approving invoices using Kismet app

1. Open the Kismet app and select 'Inbox'
2. Select the invoice
3. Click 'Approve' to approve. If you do not approve, click 'Reject' and contact your Plan Manager directly to sort out any issues. 

Approving invoices via email 

1. Open your email inbox and select the email from Kismet
2. Open the email with the subject line 'Invoice from {provider name} for your approval
   1. The email will be sent from 'Kismet System' with the email address: kismet@planmanager.kismet.healthcare
3. Click 'Approve' to approve. If you do not approve, click 'Reject' and contact your Plan Manager directly to sort out any issues. 

Invoice Approval FAQ

• How can I change my invoice approval method?
  Please contact your plan manager directly to edit your invoice approval method.
  
  
• What happens if I do not action the approval?
  

  If approval is required and no action is taken, invoices will automatically be approved after 24 or 48 hours, depending on your plan manager’s settings.
  
  

• What happens if I reject?
  If you reject an invoice, it will not be processed. Please contact your Plan Manager promptly to provide a reason for the rejection so they can address the issue.