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If you aren't receiving a verification code
If you aren't receiving a verification code

Here are some steps to try to verify your account and login

Lauren Grimes avatar
Written by Lauren Grimes
Updated over a week ago

There could be a few reasons that you aren't receiving the login/verification code in your inbox. Here are a few steps to try to receive the email and continue to log in

Try resending the code

Sometimes an email might not be sent for various reasons, so if you haven't received the email with the code in it after a few minutes you can resend the email. Simply head back to the login screen and try again

Check your spam folder

As the .healthcare domain is fairly new, many standard inbox settings may end up sending it to your spam folder. Especially if you are using Microsoft / Outlook, chances are you will find the email with your login code here

Contact Support team

Sometimes mail servers set up by an IT team can block or restrict certain domains. If you have tried the steps above and are still having issues, our support team is here to help.

You can either contact us directly through the messenger chat at the bottom right of the screen or send us an email to help@kismet.healthcare

So we can help get you back up and running quickly, we will need some additional information to help us locate the email logs. Be sure to include:

  • The email address that isn't receiving the code if it is different to the one you are contacting us from

  • If you are trying to:

    • Login with an existing account

    • Create a new account with a work or personal email

    • Claim a provider listing through a group or general email

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