Trouble logging in?

Troubleshooting the main issues when logging in

Shanti Dhanaraj avatar
Written by Shanti Dhanaraj
Updated over a week ago

Being logged into Kismet allows you to manage your profile, any claimed providers and access any enquiries that you have sent or received. The system has been set up so you don't need a password, just your registered email and the unique code that you will receive into your inbox.

If you can't log in, it might be for one of the following reasons:

  • The code has been typed incorrectly - this can be resolved by copying and pasting the code from the email into the login screen

    • If the code is entered incorrectly 3 times, it will expire so you will need to request a new code

    • If you've request multiple codes, ensure you are accessing the most recent one

  • The code has expired - login codes are valid for 5minutes

    • If your code has expired, please request a new one

  • You've logged in but you don't have access to your provider information?

    • Ensure that you have logged in with the email address linked to the service provider - you may have logged in with an individual account

    • If you would like multiple people to manage the provider information for administration the following steps can be followed:

      • the individual can request to claim the provider

      • the code will be sent to the email already registered for the service provider

      • the individual will need to enter that code to connect to the provider

    • Once claimed, the individual will also have the ability to manage the provider through their unique login

    Once logged in, you will remain logged in for 2 weeks, but the window is reset every time you access the website. You will only be logged out after 2 weeks of inactivity.

    For any other issues, please contact us at and one of our team will reach out to assist.

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